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Customer Engagement Initiative

We're so excited to share information about our brand new Customer Engagement Initiative with you! We've been talking about the benefits of our new platform for a while- now we're ready to unveil all of the bells and whistles! 

Here's what you can expect in the coming weeks: 

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Your Personal Invitation

All current registered adult members and parents/guardians of registered girl members should receive an email on November 21, telling you about the "Girl Scout Member Community." Our council will "Go Live" with the new platform on Thursday, December 1, and we want all of our members to be ready. 

On November 28, all registered members and parents/guardians of registered girl members will receive a second email, this one will include your unique login information. This email will be delivered from gsusacustomercare@girlscouts.org. 

Please open this email promptly-it will give you the details you need to create your new user profile in the GS Member Community, or "My GS." This will be the place where you update your personal profile information. Once you're all set up, be sure to make sure everything is current.

We want every family connected to the Girl Scout Member Community.

Note: When accessing the community, we recommend using Firefox or Chrome. Can't find the email? Be sure to check your SPAM folder. 

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Simplified Troop Management 

The new online Volunteer Toolkit (VTK), which will be released on December 1, will help troop volunteers get what they need–when they need it. Troops will be able to plan out their whole year and have a roster of all troop member information, accessible via computer or mobile device, and tools to facilitate communication between parents and troop leaders.  The VTK is designed to help improve the girl and volunteer experience. Online resources will help volunteers work with their troops to plan troop activities, custom-fit with what their troop loves to do and coordinate it with a Journey.  You’ll have access to the VTK through “My GS.”

 

 The Opportunity Catalog

The new online Opportunity Catalog will allow parents and volunteers to search for troops, locations and meeting days that work for them and show the volunteer positions that need to be filled to get the troop off the ground. Our goal is to assign volunteers to troops within a week of expressing interest, instead of the 4 to 6 week process of our previous system. 

If your troop has girl or volunteer openings and would like to participate in the Opportunity Catalog, fill out our Troop Opportunities form and a Placement Specialist will be in touch with you for more details. 

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Customer Engagement Initiative FAQs